AUTONET TV

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At KPS Princeton Garage, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

KPS Princeton Garage
3860 NJ-27
Princeton, NJ 08540
732-297-9515

Conventional or Synthetic? (Switching to Synthetic Oil)

If you keep up on technology trends, then you may be intrigued about synthetic motor oil.  It was introduced in the 1960s when Mobil came up with it.  Mobil's oil was different from conventional motor oil because it was first broken down to its basic molecules.  Then, Mobil removed additional impurities from crude oil and "tailored them to the demands of modern engines."

Synthetic oil is becoming more popular now because of its advantages over conventional oil. It's more resistant to sludge forming in an engine.  It is more efficient and protects engines better under temperature extremes.  Because it allows drivers to go longer between oil changes, many feel it's more convenient. 

The downside is that synthetic oil is more expensive, but because it doesn't need changing as often, the cost can be pretty comparable in the long run.

Those who drive high performance vehicles (think Audi, BMW, Mercedes) are already using synthetic oil if they're following their manufacturer's guidelines.  Other manufacturers recommend a synthetic blend.  So for those who are using conventional oil, you may want to consult your service advisor for some recommendations if you want to switch to synthetic. 

If you're the type who always waits until the last-minute or doesn't ever get in quite in time for the recommended oil change interval, the longer gap required between changes with synthetic oil may appeal to you.  In some cases, you can go up to 15,000 miles/24,000 km between changes. 

If you drive in a very cold climate, synthetic oil can flow more easily at startup and may offer quicker engine protection.  On the other hand, in hot climates, synthetic oil can resist heat breakdown better.

Or you may be one of those drivers who have been getting along fine with conventional oil changes.  Millions do.  Just remember that changing your oil is considered the most important maintenance you can do on your vehicle, so make sure it's done at the right time and with the oil that best suits your driving needs.

KPS Princeton Garage
3860 NJ-27
Princeton, NJ 08540
732-297-9515